Mateland's ships domestically and internationally via USPS (United States Postal Service) and UPS. Tracking is included with every package that we ship. On occasion, Mateland's will ship via a different carrier than the one chosen by the customer at checkout for cost purposes. Once the package has shipped and is logged into the carrier's system and/or the package is shown as delivered to the shipping address, the buyer is solely responsible for the order(s). No refunds will be given for lost or stolen items once shipped.
For most items that are in stock, your order will ship within 1-3 business days from receipt of payment and delivered within 7-10 business days, depending on the shipping location. Delivery time is based on orders placed between Monday through Friday, excluding Federal holidays and some seasonal holidays (see below).
Some large items require special handling due to size and/or weight. These items may require a special delivery surcharge, and a note will be added to the item’s product description stating this. If there is a delay in processing and shipping your order, we will contact you immediately by phone or email with our reason and apologies.
Orders with a value over $400 will require a signature upon receipt of delivery.
Please note that orders made together may not arrive at the same time.
We are unable to ship to an APO or P.O. box.
We will only ship orders to a Paypal confirmed address, without exceptions.
International shipments may take as long as 5 weeks depending on customs procedures in your country. Full customs value will be declared. Import duties and taxes are the sole responsibility of the buyer.
We can only ship to one address per order.
We do not ship packages on the following Federal and seasonal holidays:January 1: New Year's Day
January 19: Martin Luther King Jr. Day
February 16: President's Day
May 25: Memorial Day
July 4: Independence Day
September 7: Labor Day
October 12: Columbus Day
November 11: Veteran’s Day
November 26: Thanksgiving
December 25: Christmas
When your order is about to be shipped, we will send you a confirmation email with details of your order, tracking number, and a link to the USPS site.
For more information or questions, please call Mateland's at 215-833-5257 or email firstname.lastname@example.org Monday through Friday, 9am – 3pm EST.